Services Excellence RPA

RPA TEAM

We enable people & business growth by reducing repetitive task effort

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We automate. We simplify.
We support.

We are supporting operational teams with SAP transactions, data preparation, automated notifications and everyday process efficiency. We are helping Hiab colleagues spend less time on repetitive tasks and more time on work that creates value.

bolt Speed
groups Employee experience
gps_fixed Accuracy
trending_up Efficiency
0 Projects Delivered
0 % Average process automation level
0 SAP robots
2832 Hours back to business
0 FTE saved

Skills and Technologies we use

Python AI SAP SalesForce C-Office Data Studio AWS Java Script Apps Scripts AppSheet SQL HTML Server Management API Data Analytics BigQuery
Viktar Syanau

RPA Specialist

Our first RPA Specialist who started shaping the journey

Oskar Stec

RPA Specialist

Linking business processes knowledge with programming

Maciej Romaniuk

Business Process Analyst

Data oriented mind who connects the business with IT

Projects

Providing optimal way of working to our Hiab colleagues

Warren — Warranty Closing Automation

Warranty case closing in SAP

Warren

Reimbursement between PSC and Country organisation for Warranty claims

Warren is a bot that automates the closing of warranty cases in SAP. It streamlines the process of creating warranty sales orders and generating related billing documents, reducing manual effort for the warranty team. Debit memo for reimbursement from Principal towards CSC for warranty claims.

SystemSAP, Excel SAP TransactionsVA01; VF01; VF03 FTE Saved1.00 Implementation easiness Implemented in Netherlands Belgium

ZW01 orders & POs for LvL3 claims

CaSandra

Warranty claim processing betwen country and PSC

This bot performs tasks similar to the original external solution, automating a specific SAP process. By cloning and rewriting it, we ensured no dependency on external software and improved control over the codebase. The RPA's purpose is to close open ZW01 orders (UK market) or create ZW01 orders for accepted by LvL3 claims (incl. own workshops) and create POs allowing for the financial settlement of the claim with the Service Partner.

SystemSAP, Google Spreadsheets, Apps Script, BigQuery, C-Care SAP TransactionsXD03; XK03; IW51; IW52; IW53; IW32; IW33; ME21N; ME23N; MIGO; ZME28 FTE Saved0.30 Implementation easiness Implemented in Germany Austria France Netherlands Belgium United Kingdom Poland Norway Sweden
Warrior — SAP Bot

Monthly L3 warranty claim closing

Warrior

Montlhy closing of warranty claim on Level 3 (PSC)

The WARRIOR robot's main function is to help the Warranty Team complete the monthly closing of third-level warranty claims. This automation handles end-to-end processing across C-Care, SAP, and email systems. The WARRIOR robot streamlines the monthly closing of third-level warranty claims for the Stargard Warranty Team.

SystemSAP, C-Care, Gmail, Google Spreadsheets SAP TransactionsVA01; VF01 FTE Saved0.35 Implementation easiness Implemented in Global

RBB docs & invoicing from service orders

Billie

Services Invoicing

Generate RBB documents and Invoices based on Service Orders listed in the "Billie database". The Robot validates costs and processes data in SAP using transactions IW32, DP90, and NVF01. Once the process is completed, the Robot updates the database and saves PDF invoices for designated vendors.

SystemSAP, App Script, Gmail, Big Query, Google Spreadsheets SAP TransactionsDP90; VA02; VF01; IW32; IW33; ME23N; VL03N; VT03N; VI03; ZATP FTE Saved3.74 Implementation easiness Implemented in Netherlands United States United Kingdom

Hydromate purchase order creation

Amsterdam

Purchase Order creation for Service Partner based on proform

The primary purpose of the robot is to support the Netherlands team in creating PO numbers for the supplier Hydromate (ID: 124758) for contracts RBB. Additionally, the robot will have the capability to process manually entered cases from the Google Sheets database.

SystemSAP, Google Spreadsheets, OCR, Gmail, Google Drive SAP TransactionsIW51, IW52, IW53, IW31, IW32, IW33, ME21N, ME9F, MIGO FTE Saved1.00 Implementation easiness Implemented in Netherlands

PO creation from proforma documents

Potter

Reading of Service Partner proforms using AI, creating Purchase Order and receiving PO to enable invoicing

Generate a Purchase Order (PO) number based on the Proforma document received from the vendors. The data is extracted from the Proforma (PDF) and copied into the "PO UK database". Once the process is completed, the Robot sends the PO number to the appropriate vendor. GB11 Plant, Order types in scope ZC0, ZC02.

SystemSAP, Google Spreadsheets, OCR, Gmail, Google Drive SAP TransactionsIW32, ME21N, MIGO, ME23N FTE Saved1.50 Implementation easiness Implemented in United Kingdom

ProCare monthly invoicing

ProCare Invoicing

The purpose of this automation is to process invoices for ProCare

The Robot automates invoicing of ProCare service contracts for selected Hiab European plants. It takes contract data from the ProCare Google Sheets database, filters contracts by country and billing month, validates prices, and creates collective invoices in SAP via VF04 (per contract or per customer). After processing, it verifies accounting documents and invoice output in VF03, then updates the ProCare database with invoice numbers and status.

SystemSAP, App Script, Big Query, Google Spreadsheets SAP TransactionsVF04; VF01; VF03 FTE Saved0.90 Implementation easiness Implemented in Germany Austria Norway Sweden France United Kingdom

Circular Letter campaign tracking

Service Campaigns tracker

Reporting status of service campaigns per Circular Letter and Service responsible including emailing

Automate the 'Circular Letter' campaign control system by retrieving equipment data and statuses from the C-Care system on a daily basis. The solution updates a centralized Looker Studio dashboard to provide full visibility for the users. Additionally, the Robot automatically generates and sends status reports to dealers via email, replacing manual checks and status meetings.

SystemBig Query (SAP, C-Care), App Script, Gmail, Looker Studio, Google Spreadsheets FTE Saved0.40 Implementation easiness Implemented in United Kingdom France Poland Austria Germany

OCee Robot

Automates OCR invoice processing, reporting, and email delivery.

The Ocee-Robot automates the full OCR invoicing process — from reading PDF invoices, extracting and validating data, generating Excel and Google Sheets reports, to sending summary e-mails with the required attachment.

SystemOCR, Google Spreadsheets FTE Saved0.27 Implementation easiness Implemented in Poland
AI POC — PDF Catalog Searcher

AI POC

Data structuring, and classification to ease searching technical data and providing spare parts technical support

Automated PDF ingestion pipeline utilizing OCR technology to convert unstructured document data into a structured local database, reducing manual entry time.

SystemGoogle Spreadsheets, BigQuery, Google Drive FTE Saved0.05 Implementation easiness Implemented in Poland

Success Stories

What our end-users say about us

Billie NL

The development of Billie has made our invoicing quicker and more consistent. Result, we have more time for other developments.

Susan Harke-de Rijk

Employee Accountancy/Administrative Assistant

Casandra

Thanks to Cassandra, our team spends less time creating purchase orders and more time focusing on claim quality. This has improved our efficiency and allowed us to add greater value where it matters most.

Lukasz Piowczyk

Warranty Support Team Lead

Procare Invoicing

The development team delivered a new tool that streamlines monthly invoice creation for the ProCare team, reducing manual effort, improving accuracy, and enabling faster, more efficient, and reliable billing.

Beata Studzinska

After Sales Coordinator

Contact Us

Our story, mission, and values

The journey with the Robotics Process Automation starts with the idea...

Automation Path

From Idea to Go-Live

Automation path steps from idea submission to go-live

Start Planning Your Automation Solution

Business Case Evaluation

We begin by evaluating the business case and discussing your needs. Together, we explore the process and visualize the concept of the solution that will best support your objectives.

Requirements Gathering and Analysis

During the requirements review phase, we take a deep dive into the process, data sources, and triggers that will initiate the automation. These triggers can include user inputs, data stored in spreadsheets, SAP fields, or other business systems.

At this stage, we also:

  • Verify any additional data validation requirements
  • Define the overall automation logic
  • Identify business exceptions and handling scenarios
  • Determine the necessary system and data access requirements

Our automation solutions range from simple task automations to highly sophisticated workflows involving multiple iterations, complex business logic, data correlations, and integrations with various databases and applications.

Whenever possible, we record the manual execution of the process performed by the process expert. Based on these recordings, we create detailed Robot Steps documentation that describes the future automated workflow step by step.

If required, SAP Solution Coordinators are involved in the requirements-gathering sessions. Their support helps ensure that all necessary SAP roles and authorizations are identified and requested for the robot account.

Development

Once the requirements are finalized, development begins. Our RPA Specialists typically use Python, which allows us to build highly tailored solutions designed to meet specific business needs.

Testing and Quality Assurance

Throughout the development phase, multiple rounds of testing are conducted to ensure the solution performs reliably and meets quality standards.

Documentation and User Training

A Standard Operating Procedure (SOP) is prepared for the end users. Our team then provides training to ensure users are comfortable operating and supporting the solution.

Go-Live

After the test results have been reviewed and approved, we request the necessary production access and role approvals. Once these are granted, the solution is ready for go-live.

From initial idea to production deployment, our team supports you throughout the entire automation journey.

If you would like to start planning an automation solution for your team, please feel free to contact us.

Please find the automation project requirements template here: Link

Ready to get started?

Tell us about your automation idea and submit a new project request.

Submit a new project

Get in Touch

Let's create something amazing together

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Location

123 Innovation Drive, San Francisco, CA 94107

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Email

hello@nexaverse.com

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Phone

+1 (555) 123-4567